Chatbots, the Artificial Intelligence (AI) powered technology, designed to stimulate human conversation has emerged as the most significant innovation of the year.
They are simply computer programs powered by AI, to engage in human interactions mainly in text and voice with prompt or personalised assistance.
Corporations have jumped onto the bandwagon seeking to leverage the most out of different AI subfields.
Even though it was launched officially this year, AI’s roots can be traced to as early as 1960, just when computing was becoming a thing.
Eliza was the first chatbot to be invented by then, by Joseph Weizenbaum from the Massachusetts Institute of Technology (MIT) laying the foundations for the technology.
In 2023, Open AI’s ChatGPT blew up and now sits comfortably as the most used chatbot.
Seeking to tap into the new market, Google, Microsoft, and IBM launched advanced chatbot platforms in a bid to catch up with OpenAI. This has fuelled innovation even further.
Chatbots have streamlined interaction and made it easy to populate results. With just a command, you can generate a letter, an email, and a presentation.
With the Integration of Artificial Intelligence, bots have helped leverage vast functionalities.
Take the example of Alexa, Siri, Google Assistant, and artificial personal assistants, all of which have made it easier and much more seamless to accomplish a particular task.
Going forward, chatbots hold great potential. They are poised to play a major role in automating business operations, providing personalised healthcare, and revolutionizing the education system.
Even though challenges such as privacy concerns, ethical issues, and biases are yet to be addressed, analysts predict that AI will become the focal point of all operations across every other field going into the future.
