Kenya’s Moi International Airport (MIA) based in Mombasa has been recognised and awarded the best airport in terms of excellence in customer service.
The award was presented after recognition by Airports Council International (ACI), an international aviation body that recognises airports, concessionaires, and industry business partners for their work in elevating the traveling public's experience.
According to Kenya Airports Authority chairperson Caleb Kositany, Moi International Airport was awarded for being the best in the region in terms of size and the service they offer to customers.
‘’Airports Council International (ACI), the voice of world airports, has honored Moi International Airport (MIA) in Mombasa with the prestigious award for excellence in customer service,’’ Kositany stated.
‘’MIA was voted as the Best Airport by size in the under 2 million passengers categories,’’ he added.
Moi was ranked alongside other African airports that serve under 2 million passengers. Moi made a break after coming off from a third position in last year's awards.
In the 2023 awards, MIA came third after Abeid Amani Karume International Airport (Zanzibar, Tanzania) and Ivato International Airport in Antananarivo, Madagascar.
The government in 2020 committed a Ksh7 billion financial facility to the airport's management geared towards the rehabilitation works at Moi International Airport.
Kenya's airport infrastructure has in the recent past been the subject of debate on the need to uplift them to increase the serving capacity.
JKIA has in particular been in recent months a subject under debate in regards to its facilities that some were reported to be damaged leading to a customer inconvenience.
On April 26 this year, videos of leaking roofs after a heavy downpour in Nairobi emerged raising speculations over inefficiency at Kenya's largest airport.
The government admitted to be facing financial difficulties in maintaining its infrastructure, a move that made the government seek additional financing strategies to do the repair work.
Kenya airports management soon after became the subject of criticism following the proposed takeover deal of Jomo Kenyatta International Airport in Nairobi by Adani Holdings, an international group of companies.
Kenyans and staff working at the airport have in the past declared open disapproval of the takeover with the Parliament this month ordering the management of the JKIA to stop any engagement with Adani Group over the takeover until more light is shed on the deal.
