The National Transport and Safety Authority (NTSA) has expressed regret over a system downtime that has resulted in the unavailability of its services.
In a statement on Tuesday, March 25, the authority conveyed that the technical team had begun working to resolve the issue and restore service.
NTSA further noted that more information would be provided once the system was back online and apologised for the inconvenience caused by the downtime.
"We are currently experiencing a system downtime, and our services are temporarily unavailable. Our technical team is working to resolve the issue and restore full functionality as soon as possible," part of the statement read.
"We apologize for any inconvenience caused. Will notify you once the system is back on."
This downtime could affect hundreds of vehicle owners who rely on the service to make crucial vehicle registrations or transfers as stipulated by the authority.
Over the past several months, NTSA has been running a campaign on vehicle ownership transfers highlighting both the process and common mistakes made during these transactions.
Other crucial services that could be affected by this issue include applications for the Road Service Licence, Provisional Driving Licence (DL), Virtual DL, and Interim DL.
As of 2024, the authority had successfully migrated all its services to eCitizen, as directed by President William Ruto.
This transition reportedly streamlined the service, reducing the time required for motorists to have their needs processed, with most applications being completed within seven days.
In a report on February 6, NTSA revealed that some services including the processing of a copy of records and a Public Service Vehicle (PSV) badge would be done instantly. Motor vehicle inspection would take just 20 minutes.
Logbooks would take three days, a smart driving license five days, and smart driving licences would be processed in seven days.
