Safaricom Services to Be Unavailable for 4 Hours

  • Safaricom CEO, Peter Ndegwa.
    Safaricom CEO, Peter Ndegwa.
  • Safaricom has announced a planned maintenance scheduled between Saturday night, September 19, at 11 pm and Sunday, September 20 at 3 am.

    In a statement, the service provider indicated that all Safaricom Cloud, Lipa Na M-PESA, M-Shwari, KCB M-PESA, the Safaricom App, the M-Pesa Daraja API would be unavailable.

    Mobile Banking, International Money Transfers, VAS Services and Safaricom Online Customer on Twitter and Facebook would also be unavailable. 

    The firm, however, indicated that all other M-PESA services including Send Money, Deposit and Withdrawal would be available.

    Safaricom Shop Along Kenyatta Avenue in Nairobi. Monday, October 21, 2019
    Safaricom Shop Along Kenyatta Avenue in Nairobi
    Simon Kiragu
    Kenyans.co.ke

    Other services such as Calls, Data and SMS will also be available as usual.

    "The timing of this maintenance activity has been planned to result in the least of inconvenience to our customers," reads an excerpt of the statement.

    The service provider further apologised to its customers in case of any inconvenience that might be caused.

    Safaricom, which started in 1993, has introduced new features over recent times as it endeavours to improve services for millions of subscribers. 

    In August 2020, Safaricom introduced a new feature on the web app to enable its users to track airtime and data usage on various apps. 

    My airtime usage on the web app is a new feature that enables the user to track how much airtime one has used within a specific period in detail.

    Safaricom also rolled out all its M-PESA services on the *334# menu as it targetted non-smartphone users.

    Another feature that was added was allowing customers to know how much more a user is permitted to use or send in a day after every transaction. 

    Safaricom Chief customer officer Sylvia Mulinge during the launch of revamped PostPay bundles in Nairobi on March 3, 2020
    Safaricom Chief customer officer Sylvia Mulinge during the launch of revamped PostPay bundles in Nairobi on March 3, 2020
    File