The Jomo Kenyatta International Airport (JKIA) and Moi International Airport, Mombasa were feted in the third Airports Council International (ACI) Customer Experience Global Summit held in Canada on Thursday, September 9.
JKIA won the 2020 Best Airport by Size and Region in the 5-15 million passengers per year category while Moi International Airport scooped the 2020 Best Airport by Size and Region in the under 2 million passengers per year category.
The two airports were rated among the highest in terms of passenger experience after findings of the ACI's Airport Service Quality Survey were released.
The survey depicted the passenger experience across more than 300 airports globally. This is in regards to the experience of passengers arriving or leaving the airports.
The Summit is the leading platform for airports around the world where various stakeholders in the aviation industry take center stage and share their best experiences, practices, trends and also address challenges facing the airport community.
JKIA, as part of its facelift program, has been undergoing various changes in a bid to set itself as the leading airport in the African market.
Recently, JKIA announced plans to upgrade its air traffic control system at a cost of Ksh346 million.
The project was hailed as the latest technology aimed at ensuring safety at the airport.
“Enhanced safety comes from modern surveillance equipment, for example, radar systems that allow closer spacing of aircraft approaching airports so that we can accommodate more traffic in our airspace at the same time without risk," Kenya Civil Aviation Authority (KCAA) Director General, Gilbert Kibe, stated.
On February 8, 2021, JKIA and Moi International Airport Mombasa were awarded the World's Voice of the Customer Initiative by ACI. The airports were lauded for delivering a superior customer experience in the rankings.