National Transport and Safety Authority (NTSA) has issued a directive following the shutdown of the Transport Integrated Management System (TIMS) portal which is currently unavailable to the public due to the ongoing migration to the E-Citizen platform.
In a statement issued on Saturday, the Authority instructed all motorists to validate their E-Citizen accounts in preparation for the integration of all services on the platform.
From January 2, 2024, all motorists will be required to use their E-Citizen credentials to access NTSA services.
Following the migration, motorists will also be able to use the uniform pay bill 222222 to make payments for NTSA services.
The shift is in line with President William Ruto's directive for all government services to be consolidated into a uniform platform for easier accountability and efficient revenue collection.
The directive, according to NTSA, affects all individuals and organisations accessing the TIMS platform.
"The TIMS platform is currently unavailable to the public due to the ongoing migration and integration to enable access to all services using the E-Citizen single sign-on," NTSA stated.
"In the meantime, we urge all our clients to validate their E-Citizen accounts (Personal and organizational)."
In the case of an organisation, the persons assigned to transact on behalf of the companies will be required to log in to their eCitizen account and add the specific organisation using the KRA pin number.
Before shutting down the portal, NTSA had given motorists a grace period of two days to complete pending transactions on the portal.
"All clients with pending transactions on the TIMS platform are therefore required to complete their Friday, December 15, 2023, to avoid any inconveniences," NTSA stated on December 13, 2023
The TIMS portal is a self-service portal that allows motorists to access all NTSA services including vehicle registration, transfer of vehicle ownership, registering changes to vehicles, reflective number plate application, duplicate logbook application and curriculum for training drivers' guidelines.
