The National Transport and Safety Authority (NTSA) was on Wednesday forced to address concerns raised by a section of Kenyans about driving licenses displaying “Archived” status on their NTSA portal.
NTSA advised those facing such a problem to visit the nearest NTSA office and present copies of their national identification cards and copies of their driver's licenses to get help.
According to the authority, the documents can also be submitted online by sending a request through the authority's email address.
“For the update of archived DL/ DL classes, kindly present the following documents at your nearest NTSA office or send your request to email@example.com,” NTSA communicated in its statement.
NTSA's clarification came after an online user lamented that his NTSA portal displayed the word "archived" on the driving license section.
The user had expected the section to display the usual 'active' or 'expired' status.
Archive status means removing a license holder from the database. This is usually done to licenses that are subject to verification of validity, entitlement, convictions, penalty points, endorsements, and revocations.
The clarification also comes after the agency issued another clarification notifying drivers that the agency would be extending its working hours to clear the backlog on issuance of number plates.
"NTSA offices will remain open to the public on Saturday 7th October 2023 from 8 am to 4 pm to facilitate number plate collection," read a statement issued by NTSA in parts.
"We humbly request motor vehicle owners who have received SMS notifications on the collection of reflective number plates to visit the centers they identified during the application process."