Huduma Kenya has won the Kenya Ombudsman Award for best public service delivery. The coveted Award was presented to the head of Huduma Kenya secretariat Henry Mutuku by the Attorney General Githu Muigai.
In a speech presented by her Permanent Secretary, Cabinet Secretary for Devolution and Planning Anne Waiguru said “credible public administration institution and systems are essential for the government to deliver its mandate”. She further stated that such institutions hold key for shaping state-society relationships and effective governorship.
Huduma Kenya centers are said to serve about 20,000 customers and have served over 3 Million people.
Huduma Kenya has previously won 5 Awards including:-
1. Customer Service Excellence in Public Sector Award from the Institute of Customer Service Kenya.
2. African Public Service Award in the Special Recognition category.
3. Public Service Awards by Information Communication Technology Association of Kenya, the group emerged the best in use of ICT across the Nation.
4. United Nations Public Service Award for improving the delivery of Public Services.
5. Africa in Innovative Management of Public Service Award from African Association for Public Administration and Management.
Huduma Kenya targets to be at all 47 counties but currently has only has 18 centers.
