Since 2012, the National Transport and Safety Authority (NTSA) has been the government body responsible for the processing and distribution of driving licences, logbooks, and number plates.
However, with the introduction of modern driving licences and digital number plates, Kenyans, particularly motorists, have consistently raised questions and concerns about these critical documents.
Most questions asked by Kenyans have centred around the application process and the requirements for collecting driving licences, logbooks, and digital number plates.
On Tuesday, March 18, Kenyans.co.ke spoke to an NTSA official about some of the most common questions asked by motorists and compiled the responses.
According to NTSA, while applications for the aforementioned documents are made through the eCitizen portal, Kenyans seeking to collect their logbook must present their original identity card and an original copy of the old logbook at the nearest NTSA office.
Similarly, the Authority stated that Kenyans who wish to collect their processed digital number plates must present their original ID card and submit their old number plates.
However, an applicant collecting their driving licence will only be required to present their original ID card at the NTSA offices.
During the conversation, the Authority also addressed concerns regarding what happens to the old plates during the process of replacing them with digital number plates.
In its response, NTSA clarified that once the digital number plate is ready, the vehicle owner must surrender the old plates to the Authority before collecting the new ones.
Regarding whether an individual can apply for number plates without owning a vehicle, the Authority confirmed that number plates can only be acquired by vehicle owners.
As per the Authority’s response, for someone to apply for a digital number plate, the vehicle must be registered under their NTSA account or in their name.
The Authority also addressed concerns about suspended driving licences. According to NTSA, the resolution depends on the circumstances under which the driving licence was suspended.
