Jomo Kenyatta International Airport (JKIA) has been awarded as the best-improved airport in Africa in the prestigious 2015 Airports Council International (ACI) Airport Service Quality ASQ) awards.
It emerged the winner in the Best Improved by Region-Africa Category, in what is considered as the aviation industry's most comprehensive passenger service-benchmarking program.
JKIA received international recognition for its improved customer service based on feedback got from passengers through a survey.
The study captured passengers' experience at all airport passenger contact points in more than 300 airports worldwide.
[caption caption="New terminal 1A (Twitter)"]
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This recognition is a testament to the airport's ongoing commitment to service excellence through the various upgrading and improvements.
Kenya Airports Authority (KAA) Acting Managing Director, Mr Yatich Kagungo, stated that the award comes at a time when JKIA is undergoing major modernisation works set to pit the airport as a regional hub.
“The stature of JKIA has grown significantly in recent years with increased passengers and cargo traffic into and out of the facility.
"We expect even further growth going forward as more capacity is unlocked by on-going works, which will improve the level of service, security and controlled access to meet international standards,” he stated.
Currently, the airport is undergoing the construction of arrivals Terminal 1A (T1A) and Terminal E (T1A) which is expected to end in the course of March.
[caption caption="A section of JKIA (Twitter)"]
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The recognition comes after the official opening of the airport’s new Terminal 2, which has a capacity to handle 2.5 million passengers annually as well as cater for both international and domestic departures and arrivals.
