Nairobi Water and Sewerage Company has invested Ksh100 million in a plan aimed at reducing Nairobians’ inflated water bills after an outcry.
The money was used to obtain a customer management system software expected to improve the accuracy in water billing process.
This precedes complaints by the city residents over inflated bills even though they are now grappling with water shortage.
Besides, the software is also expected to help the water company to lock out fraudsters who have mastered the art of water theft through meter tampering.
According to the company’s acting managing director Nahashon Muguna, the new system is tamper-proof and once installed, it will reduce customer bills.
The software is being installed into the company’s system and is expected to start operations in March 2019.
It has been previously reported that the firm lost more than Ksh2 billion to fraudsters through tampering and faulty meters.
The company was also put on the spot after billing errors revealed customer’s outstanding credit balances running into millions but with no billing.
The credit balances even hit a high of Ksh152 million at the company due to unexplained errors.
Muguna was speaking to the County Water and Sanitation Committee where he answered questions about water woes in Nairobi including high bills, water shortage and the non-revenue status rocking company.
