NTSA Services to be Unavailable for 5 Days

An image of citizens getting services at NTSA offices
An image of citizens getting services at NTSA offices on February 17, 2019.
Photo
NTSA

 The National Transport and Safety Authority has announced a scheduled upgrade to its services that will result in the unavailability of services from Thursday, May 27, 2021, at 5 pm to Monday, May 31, 2021 evening at 5 pm.

In a notice, NTSA stated that all portals hosted on their websites as well as the mobile application will not be available.

The services that are usually available on tims.ntsa.go.ke will be unavailable. They include; Smart DL booking and enrollment of PDL, Test Booking application and collection of Logbooks and Number Plates.

The Authority plans to undertake an upgrade and system maintenance as part of their continuous service improvement strategies.

Traffic police officers stop motorist at a checkpoint. On Wednesday, May 13, 2020, NTSA issued a warning to motorists.
Traffic police officers stop motorists at a checkpoint along Nairobi - Nakuru Highway in May 2020.
Photo
NPS

The services including transfer of ownership, inspection booking, duplicate logbook among others will however be available to the public on the revamped TIMS – timssvirl.ntsa.go.ke once the maintenance is undertaken.

This system upgrade comes just after NTSA announced it would commence inspecting vehicles that are more than four years old from the date of manufacture on Kenyan roads.

In a letter signed by Interior and Citizen Services PS Paul Famba, all vehicles regardless of ownership will be inspected in line with Section 16 (2) of the Traffic Act.

National Transport and Safety Authority (NTSA) Director-General George Njao.
National Transport and Safety Authority (NTSA) Director-General George Njao.
File

The system has previously been breached by hackers who upload vehicle details into the system registering vehicles without import duty.

In May, NTSA conducted a systems training for members of the public. This was ahead of this planned roll-out of the revamped Transport Integrated Management Systems-TIMS.

While presiding over the training, Director-General George Njao said the move is in line with the Authority’s digital transformation journey.

“In undertaking its mandate, the Authority is in the process of rolling out a revamped Transport Integrated Management System for better service delivery to the public,” Njao said.

He said the aim of the training for the members of the public was to allow them a chance to view and interact with the system.

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