The National Transport System Authority (NTSA) has unveiled plans to enhance the Transport Integrated Management System (TIMS) for better service delivery.
The Authority on Wednesday, April 28, conducted a training on the use of the new system stating that it had planned to go live in the coming month.
"The Authority has gathered feedback from the system users and the revamped system will go a long way in addressing a number of concerns raised by the public over the years. The Authority will continue evaluating, monitoring the services, and upgrading the system for better performance.
"The revamped TIMS platform will be faster, more integrated, simpler and easier to use, optimized, secure and with more reporting capabilities," the agency stated.An image of citizens getting services at NTSA officesNTSA
With the revamped TIMS platform, users will be able to track service application status online at their comfort.
"The turn-around time for service processing has also been enhanced and we expect to serve clients within shorter periods as compared to the past where an application verification and approval would take weeks," NTSA noted.
The regulatory body further stated that it had plans to have comprehensive road transport data available to all the stakeholders including Academia for research.
The agency added that it would look to have all government agencies commit to road safety through their performance contracts.
TIMS is an online platform created to enable citizens to access NTSA services conveniently. All government services offered by NTSA migrated to the platform in January 2017 to ease the access of services.
A TIMS account requires a national identification serial number, a KRA pin, and a phone number to register.
The NTSA TIMS account offers services including vehicle registration, car inspection, application of duplicate logbook, application of driving license, guidelines for training drivers, transfer of car ownership, online car search, reflective number plate application, and registration of physical or functional changes to cars.National Transport and Safety Authority (NTSA) Director-General George Njao.Filefatal
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