The matatu industry is often associated with chaos and rude language but one Sacco has decided to do things differently by employing female touts who ensure customers are happy through various ways including praying for them.
Prestige Shuttle Services has employed a group of 14 female attendants who mostly operate at the Nakuru bus terminus.
The ladies are tasked with helping passengers to book tickets, safely tuck their luggage and also offer prayers to ensure a smooth journey.
The team dubbed Matatu Hostesses of Nakuru often rocks red dresses and red caps as it assists customers, akin to air hostesses.
[caption caption="Prestige Shuttle 'Matatu Hostesses'"]
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Among the 'hostesses' is Alice Wanjiku, a graduate teacher, who stated that the experience enjoyable as she takes pride in putting smiles on the faces of passengers.
Her shift starts at 4.30am and she added that the job has expanded her social circle and her friends and family respect her.
Stephen Muli, the Nakuru Prestige Shuttle director, noted that the company had to do something out of the ordinary to remain relevant in the transport industry.
"In such a competitive industry, being unique is key to winning more customers.
"It is important to value our customers and treat them well because they are our employers," he stated while speaking to Kenyans.co.ke.
He says he set out a model to elevate the sector to corporate level by selecting a team of dynamic professionals.
[caption caption="File Photo of a Female Tout"]
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