The National Transport and Safety Authority (NTSA) asked Kenyans experiencing difficulty with the new number plate application to physically visit their offices.
In a service update released on Tuesday, February 14 NTSA explained that at a stage of the application, motorists will have to physically visit any of their branches
The Authority acted upon complaints by a section of Kenyans complaining that they were stranded halfway through the application process.
"There is already a pending application in progress. Please use the relevant view pending transaction," the message read in part.
Consequently, NTSA asked all those who encountered the challenge to physically visit any of their offices countrywide.
"We urge clients encountering this error message to visit the centre where the logbook was issued, and carry original copies of the same and their national ID for identification," the clarification read in part.
The institution confirmed that its staff would complete the pending process and initiate the plate application.
Earlier, the agency responded to queries by motorists who claimed that images they uploaded on the website during the application were rejected.
"When submitting an application for replacement of the number plate, always upload a coloured copy of the original logbook and pictures of the current number plates. They should be in PDF," NTSA stated.
NTSA has been on standby to provide assistance to Kenyans who are making the change to the new generation number plates.
On February 6, the Authority clarified reports that the modern plates would be repossessed from motorists over failure to present a letter confirming the change.
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